our Policy

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Queendom Faith Studios Policy 

Payment

Orders must be PAID IN FULL at the time of ordering and provided a purchase order number before Queendom Faith Studios, LLC. will begin the production process. A purchase order number is usually the case for schools and organizations but if your group requires a different methods, please contact us and let us know your billing arrangements. In that case the payment UPON PICKUP is arranged, no portion of an order may be released for pickup until order is paid in full.

Turnaround time

Here at Queendom Faith Studio, LLC. we have our standard turnaround time FROM APPROVAL OF PROOF AND PAYMENT is  5-7 Business Days. But remember, this does not include the time we take to work with you and make that custom order just right! Typically from start to finish, an order takes 4-8 business days. While we do our best to design off our first meet and greet,  the turnaround time depends upon your approval and payment speed. It also does not include shipping carrier speeds or lack their of...

Please note we are not open for national holidays and these days will add to the turnaround time of your order, so please plan accordingly. IMPORTANT** If you need your order by a certain DEADLINE, let us know upfront prior to your order and we can see if it’s possible; rush fees COULD apply. Please Note: Ordering multiple designs at one time, individual order bagging, specialty vinyl and/or fulfillment services will add to our standard turn time

Approval

For each order, Queendom Faith Studios, will submit a Proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and pressed, Queendom Faith Studios, LLC.  will not be held liable for the cost associated with repressing the order. We assume no liability for errors in designs approved by the customer.

Out of stock

Due to the wide variety of brands, styles, colors, and sizes Queendom Faith Studios, LLC. does not stock a huge amount of blank garments. From time to time the manufacture may be out of stock on ordered items. Queendom Faith Studios, LLC. will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

Refund/Cancellation

Payments are final once the project has been started. Funds are NOT refundable. There is a 50% cancellation fee if the designs are approved and then you cancel. 

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